Personal Data Protection Policy

Cherng’s Listening Ear respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

This policy explains how Chiang Ming Cherng, sole proprietor of Cherng’s Listening Ear, collects, uses, stores and discloses personal data through this website and related counselling, marriage preparation, workshop and educational services.

1. Collection of Personal Data

Personal data may include your name, email address, mobile number, date of birth, occupation, wedding date, partner details, enquiry and registration information, counselling and participation records, and payment information relevant to the services provided.

Required form fields must be completed; optional fields will be labelled. If information needed to process a request is missing, I may need to obtain it before proceeding. If you provide another person’s personal data, please ensure you have their permission.

2. Purpose of Collection and Use

Personal data is used to respond to enquiries; arrange and provide counselling, marriage preparation, PREPARE/ENRICH, workshops, talks and courses; communicate about appointments and service matters; provide follow-up support; maintain records; process payments; and meet professional, administrative and legal requirements.

Information is collected for the purposes explained when you provide it. I will seek further consent where required before using it for a new purpose. Personal data will not be used to send promotional communications without appropriate consent.

3. Confidentiality and Disclosure

Personal information shared in counselling is treated confidentially. Disclosure may occur with your written consent; where I perceive a real and imminent danger of self-harm, harm to others or attempted suicide; for peer consultation or professional supervision; where necessary for administrative or technical service support; or where required or permitted by law.

Information shared for consultation or supervision is anonymised or identifying details minimised wherever practicable. Any disclosure is limited to what is reasonably necessary. Service providers do not have unrestricted access to counselling records.

4. Storage and Protection of Personal Data

Records may be kept electronically or physically with reasonable security and access controls. Platforms used may include Google services, WhatsApp, Zoom, Google Meet and PREPARE/ENRICH where relevant. Where personal data is transferred overseas, I will take reasonable steps to ensure protection comparable to the PDPA requirements.

No electronic transmission or storage system can be guaranteed completely secure. Suspected data breaches will be assessed and affected individuals or the relevant authority notified where required by law.

5. Retention of Personal Data

Counselling records will ordinarily be retained for six years after the final session. Other personal data is retained only as long as reasonably necessary for the purpose for which it was collected and relevant professional, administrative or legal requirements. Records may be retained longer where lawful obligations require it, then securely deleted, destroyed or anonymised.

6. Access, Correction and Withdrawal of Consent

You may request access to personal data held about you and information about its use or disclosure, request correction of inaccurate data, or withdraw consent for a particular use or disclosure, subject to applicable legal requirements and exceptions. I will verify your identity before providing access to personal data or acting on a correction or withdrawal request.

You may withdraw consent for a particular use or disclosure of your personal data. Depending on the scope of your request, this may affect my ability to provide certain services. I will explain any such effect when handling your request. Withdrawal of consent does not automatically require deletion of records that must or may lawfully be retained.

7. Website and Third-Party Services

Technical information such as IP addresses, browser details and cookies may be collected through this website and its service providers. External websites, including book retailers and course-registration providers, have their own privacy policies.

8. Privacy Enquiries and Requests

Please contact Chiang Ming Cherng, Cherng’s Listening Ear, at cherngs@gmail.com for privacy enquiries and requests.

9. Changes to This Policy

Updated versions will be published on this website. Where required, I will notify you and seek consent for new purposes.

Last updated: 10 November 2026.